Terms & Conditions
1.1 The ‘Hirer’ means the person named on the invoice or the hirer of equipment.
1.2 The company is ‘Fairytale Ibiza”.
1.3 Provisional bookings will be held for 3 days before deposit is due. If a deposit is not paid within 3 days of submitting a booking request, your date will not be secured and will be made available again to those on our waiting list.
1.4 Confirmation of booking and payment of a deposit on acceptance by Fairytale Ibiza constitutes a binding contract & agreement to these terms & conditions.
1.5 We regret we are unable to accept bookings from anyone under 18 years of age.
1.6 All rubbish/recycling must be removed at the end of your event prior to collection. Fairytale Ibiza reserves the right to levy a charge for the removal of any rubbish or waste left within any of our property.
1.7 Hire price includes delivery within Ibiza. Additional charges apply for Formentera due to transport & extra time.
1.8 Fairytale Ibiza accepts no responsibility or liability for damage or theft to any property duration of the hire period.
1.9 Fairytale Ibiza accepts no responsibility or liability for damage or injury to any member of your party that may occur whilst you are in occupation of Fairytale Ibiza equipment.
1.10 The Hirer is responsible for ensuring adequate space is available for the equipment to be set up and arranged, free from overhanging trees, pathways, garden furniture and play equipment. Fairytale Ibiza will charge, in full, all monies owed in the event that adequate space is not available to set up the equipment which the Hirer has confirmed on confirmation of booking.
1.11 Smoking and pets are not permitted within the proximity of Fairytale Ibiza’s equipment.
1.12 Once your hired equipment has been delivered & installed the Hirer is then unable to cancel or change the date of hire without additional charges incurred and is liable for the full hire cost.
2. Character Entertainment
2.1 We allow the Hirer to delay the agreed start time by only 10 minutes due to any reason. A delay in the start time that exceeds greater than 10 minutes for any reason is chargable due to the potential delayed start time caused to other Fairytale Ibiza bookings and/or to cover cost incurred to the entertainer/s involved.
A note : we always advise any entertainment to commence no sooner that 60 minutes from the start time of an event/party giving guests ample time for lateness.
3.1 All footwear, glasses, jewellery, badges & facepaints, MUST be removed from the user before entering any inflatable
3.2 Party poppers, streamers, silly string, face paints, glue, glitter or ink based products not to be used in or around the inflatable due to stain risk.
3.2 The Hirer agrees to cover the cost of repairing any damage/s and/or stains incurred to the inflatable and/or any damage (including and not limited to water/sand/soil and/or weather damage) to the inflatable fan during the hire period.
3.3 Waterlogged inflatables cannot be moved (due to their weight). The Hirer must ensure the inflatable is not waterlogged on collection due to 1) a garden sprinkler system or 2) swimming pool water entering the front of the inflatable water slide whilst being submerged during overnight deflation. The Hirer will be charged an extra day of hire if the inflatable is too heavy to move due to waterlogging. The Hirer must a) ensure the inflatable is pulled out of any swimming pool water once deflated and b) re-inflate the inflatable for a period of at least 1 hour prior to collection. This allows most water to be pushed out.
3.4 If the Hirer requires Fairytale Ibiza to inspect and/or measure the event area prior to the event date to ensure adequate inflatable space we are always very happy to do so but this is chargable (rate depends on island location)
3.5 The hirer must secure all dogs during setup.
3.6 There must be clear access to the installation area before and after your event. Any obstructions, stairs, narrow or uneven pathways must be explained before delivery due to extra installation help necessary which is chargeable to the Hirer. (A solo installer may be unable to trolley the inflatable up or down stairs that are too high)
3.7 No inflatable will be installed in winds above 24 mph (38 kmph), which is Force 5 on the Beaufort Scale.
4. Fairytale Ibiza Undertakings
4.1 Fairytale Ibiza will deliver, erect and furnish your hired equipment i.e.bell tent/teepees/picnic to the agreed location on the first day of your booking.
4.2 Fairytale Ibiza will dismantle and remove all equipment from your event location on the day of termination of your hire period.
4.3 While Fairytale Ibiza will do everything possible to ensure set up is at the agreed time and date, no responsibility or liability can be accepted for delays due to road accidents or severe traffic problems.
4.4 Fairytale Ibiza shall use all reasonable endeavours to provide the services in accordance with the contract and shall perform the services with reasonable skill, care and diligence.
4.5 Nothing in these terms shall limit or exclude the liability of Fairytale Ibiza, which may not be limited or excluded by law, including without limitation liability for death or personal injury caused by Fairytale Ibiza or negligence.
4.6 Subject to the above Fairytale Ibiza shall have no liability (whether arising under contract, tort, or for breach of statutory duty or otherwise) to the extent that such liability would not have arisen but for the Hirer’s breach of the contract.
4.7 Subject to the above clauses Fairytale Ibiza liability for all claims in relation to the contract (whether arising under contract, tort, or for breach of statutory duty or otherwise) shall not exceed the price paid by the Hirer.
4.8 It is the responsibility of the Hirer to inform guests accordingly of the above & below terms and conditions.
4.9 Fairytale Ibiza have suitable public liability insurance and take the utmost care to ensure the safety of all party guests at all times.
4.10 We use quality products and follow strict hygiene routines.
4.11 All persons using Fairytale Ibiza equipment do so at their own risk and it is the party hirer who is responsible / liable for any damage or injury occurring from or as a result of inappropriate use or misuse or reckless use.
4.12 This information is given for the safety of all people attending a party provided by Fairytale Ibiza and it is the sole responsibility of the Hirer to ensure that they are understood and adhered to by all party guests invited.
5.1 A 30% non-refundable deposit is payable on booking.
5.2 The balance of hire payment is due anytime up to 14 days before your event.
5.3 On collection all hired equipment will be inspected for damages/stains/losses – in the unlikely event that any items are damaged or stained or lost replacement costs will be charged.
6.1 Your hire booking will be treated as cancelled if the balance of the hire payment is not received by us by the date specified on the confirmation of booking (14 days before the commencement of your hire) or unless alternate payment terms have been agreed.
6.2 If you wish to cancel your booking once you have paid your initial deposit please notify us immediately. In these circumstances your initial deposit is non returnable however it is transferable to a new date.
6.3 In the event of extreme or adverse weather conditions making it impossible to erect the equipment – Fairytale Ibiza cannot accept any responsibility or liability for losses or other costs incurred as a result. In this situation we will work with you to offer you an alternative site/date, where possible.
6.4 Fairytale Ibiza reserve the right to cancel your hire booking at any time. In the unlikely event of this happening, a full refund will be made, however Fairytale Ibiza will not accept responsibility or liability for losses or any other costs incurred as a result.
6.5 Cancellation & refund of your hire is acceptable on the day of your hire anytime up to 9am due solely to adverse weather conditions
7. Health and Safety
7.1 Fairytale Ibiza operate a STRICT NO SMOKING policy in/on or around our equipment..
7.2 Candles with flames are not permitted in the proximity of Fairytale Ibiza’s equipment. Battery operated candles/lights will be provided.
7.3 Fire pits and BBQ’s should be sited a safe distance from our equipment and should not be left unattended. Cooking is prohibited inside our Bell Tent.
7.4 The Hirer is responsible for providing Fairytale Ibiza staff with all relevant medical/dietary information for all the guests attending the party. We take no responsibility for allergies (including skin, food, materials etc.) where we are not advised in advance of the condition. We are likewise not responsible at any point, for the welfare of the guests at the parties, which remains the full responsibility of the hirer. The hirer must ensure the safe use of our hire equipment, it should not be climbed on or moved after it has been set up. Bunting and lighting can represent a risk of strangulation and the children must be supervised at all times when the decoration is displayed.
7.5 It is the Hirers responsibility to ensure that the children are supervised at all times. Fairytale Ibiza will charge the hirer for the costs of any damage to any property caused by your breach of this clause.
7.6 It is the Hirers responsibilities to ensure the children comply with all reasonable instructions from Fairytale Ibiza to ensure the safety of the attendees and other persons present. Fairytale Ibiza may suspend the event if you are in breach of this clause.
7.7 The Hirer is responsible for the care and safety of all the children and should ensure that all parent/guardians are aware that Fairytale Ibiza are not responsible for the care and safety of the children.
7.8 The Hirer will be required to take responsibility for all children that have been left by their parent/guardian.
7.9 We would recommend that the Hirer of the party take contact telephone numbers of the children attending if their parent/guardian is not staying at the same time as clarifying any medical/allergic conditions at least 7 days in advance of the event.
8. Legal Details
8.1 Force Majeure (unforeseeable circumstances preventing someone from fulfilling a contract)
Fairytale Ibiza cannot accept any responsibility or liability for losses or other costs incurred as a result of: acts of God including fire, flood, storm or natural disasters, war, pandemics, sabotage or acts of terrorism, government sanctions, labour disputes including strikes, lockouts, boycotts or other Industrial action, failure in the transportation of equipment or in the provision of services.